Service Level Agreements (SLA) and Key Performance Indicators (KPI)
Anchor has designed bespoke security audit software that provides the mechanism for measuring service levels in any manner of activities across a broad range of criteria i.e. time / activity.
This allows for clinical evaluation of service levels for the assignment and forms part of the monthly management liaison meeting. Trend analysis becomes a valid part of our own examination of service and defines were we may be able to improve upon any activity.
During the mobilisation period of the contract we will develop, in thorough consultation with you, bespoke Service Level Agreements that encompass all of our activities related to the assignment.
These will range from appearance of officers, standard of paperwork, to invoicing and management influence. This provides the framework and subsequently become the key performance indicators on a monthly basis.
The KPI Inspection assessment will result in an overall performance assessment score that the customer contact will be invited to acknowledge by signing the document.
Prior to implementation the performance criteria and expected minimum level of achievement will be agreed with the customer contact.
10 Years Service
24/01/2012
Congratulations to Anchor's dedicated long serving staff
Retail Crime Costs Up By A Third As Organised Criminals Target Shops
16/01/2012
The overall cost of retail crime has soared by 31 per cent to £1.4 billion as the sector is increasingly targeted by serious, organised criminals.
