Business Best Practice
For many years Anchor has held guarding gold accreditation from been a Gold Member of NSI and subject to regular inspection. We have been asked why we have chosen to expose our systems to an even more rigorous examination process?
The answer is that we - and ultimately our customer - will benefit from the disciplines imposed by working within a Quality Assurance System. Working in a quality-conscious environment improves efficiency, increases employee confidence in the service and establishes a commitment to providing a service of best practice.
For example, we hold a Senior Officers monthly workshop where we bring together all our site managers and site officers to discuss best practices.
Quality cannot be measured unless a number of benchmarks, with a direct relation to certain quality aspects, serve as a reference. Experiencing quality is related and limited to our customers. Therefore, in defining quality and service level agreements, our Managers look at this from the customers' perspective. Mutually agreeing the benchmarks provides clarity to the assessment of the quality requirements and provides the scope to instigate improvement.
10 Years Service
24/01/2012
Congratulations to Anchor's dedicated long serving staff
Retail Crime Costs Up By A Third As Organised Criminals Target Shops
16/01/2012
The overall cost of retail crime has soared by 31 per cent to £1.4 billion as the sector is increasingly targeted by serious, organised criminals.
