Control Room Staff
With bio-metric access control, our state-of-the-art control centre is responsible for monitoring our assignments is located at Head Office and is managed by highly trained and experienced officers.
They are in constant communication with all staff, assignments and mobile supervisors. An advanced computerised system monitors, checks and displays the booking on and off of officers, their check call procedures, assignment anomalies and supervisory locations. The control room operative continually monitors this system and will perform pre-determined assignment checks that have been agreed with the Regional manager.
All assignment instructions are computerised and our operatives are able to review this information, site rostering, employee information and customer details (emergency plans and contingency requirements etc) at the touch of a button.
Our officers are able to contact the control room operative any time of the day or night for information and any advice and this has proven to be a very valuable channel of communication. With effective and proven Disaster Recovery policies and practices in place, we have ensured continuity of service in the event of catastrophic occurrences.
The control rooms themselves are frequently audited (both internally and externally) and the day's duties and incident logs are recorded, signed and archived. The operatives have to contact the other regional control rooms throughout the shift period to ensure the safety and integrity of the other locations remain intact and have not been compromised.
10 Years Service
24/01/2012
Congratulations to Anchor's dedicated long serving staff
Retail Crime Costs Up By A Third As Organised Criminals Target Shops
16/01/2012
The overall cost of retail crime has soared by 31 per cent to £1.4 billion as the sector is increasingly targeted by serious, organised criminals.
